ORDERING PROCESS

We highly recommend you to create an account on our website to facilitate a fuss free check out process. After creating your account, head over to the service that you would like to engage us in and choose the package that best suits your needs. After selecting, add the package to cart and check out. Once you have checked out, our admin team will reach out to you for confirmation as well as payment details.

After confirmation, our admin team will send you the invoice. Upon receiving the invoice, we would require you to make a 50% deposit / 80% deposit (for reinstatement works) to confirm the job. Payment can be made by PayNow, bank transfer, cheque or cash.

Balance payment shall be made upon completion of the job.

Do check out the main package first and whatsapp us with your order number to let us know what other services you require. We would send you a separate quotation for your consideration.

We would head over to your place to do a site assessment and confirm your selection.

SCHEDULING

We would suggest you do your painting works first before flooring if you have completed all other works such as electrical, plumbing and installation of false ceiling, L – Box and partitions. If you are unsure, feel free to contact us. Our admin team would be happy to guide you.

We would suggest you do your electrical installations first. This ensures that all drilling and installation would not damage the paint works in the event of wrong installation. If you are unsure, feel free to contact us. Our admin team would be happy to guide you.

Just like electrical works, we suggest that you complete plumbing works first. This ensures that all drilling and installation would not damage the paint works in the event of wrong installation. If you are unsure, feel free to contact us. Our admin team would be happy to guide you.

It depends. If you would like your walls to be painted behind built in carpentry, you should do your painting first. If you do not require your walls to be painted first, you can install your carpentry first before painting. We would cover all installations with plastic sheets to protect them before painting. If you are unsure, feel free to contact us. Our admin team would be happy to guide you.

PAINTING

For furnished units there would be an additional charge. We would cover all furniture with plastic sheets before commencing paint works.

We have a color gallery on our website with all colors available for your choosing. Please click on the links below to view available colour choices

https://www.nipponpaint.com.sg/wp-content/uploads/uploadedimages/CMW2020-Full-opt.pdf

Do contact us if you need a physical copy of the colour catalogue and we will mail it to you.

Paint finish refers to the amount of sheen in a paint. You can choose from a flat/matte, eggshell, semi-gloss, or glossy finish.

We will apply at least 2 coats of paint. On rare occasions, we may need more than 2 coats to cover the walls fully, and we will apply as many coats as required to attain full coverage.

Basic prep work such as filling nail holes is included in our package prices. For larger wall repairs, there would be additional charges. Do enquire with us to get a quotation.

If you engage our whole house painting services, there would be a one time complementary touch up service within 30 days from completion. Please ensure that you are present during this session as additional sessions would incur extra charges. For customers who did not engage us for whole house painting services, do drop us an enquiry to get a quotation.

In the event your walls have excess moisture issues, the paint will not adhere well to the walls. You’ll have to check the moisture content of your walls. If it is too high, we highly  recommend that you resolve the issue before painting. If the moisture content of the walls is within range, we recommend that you remove all the peeling paints before applying sealer, followed by top coat.

We would advise to scrap away all peeling parts and clean the surface before applying 1 coat of sealer undercoat. Following which, we would apply 2 coats of the colour of your choice.

The painting system recommended here is water-based.

Mould spores can enter your house from the outside through open doorways, open windows or heating and cooling systems with outdoor intakes. Spores can also attach themselves to your clothing or your pets and be brought into your homes. Once inside, mould thrives and grows in moisture rich places, making the bathroom a common place to find mould. Not only does mould look unappealing but inhaling mould spores can cause respiratory problems, especially for people with asthma.

If you have mould at home, we would use at least two coats Anti-mold paint in these areas.

Hairline cracks are something that not many walls or ceilings can usually escape. To fix hairline cracks, we would apply an additional layer of sealer and paint.

In the event of serious wall cracks, we would fill the cracks with putty, flatten the surface and allow the crack to dry out for a day or so before applying a layer of sealer and paint.

Yes. Unevenness can be due to many possibilities. If your current wall is dark coloured, we would apply 2 coats of grey sealer or use oil based sealer. For lighting wall colours, normally 1 coat of white sealer would be sufficient.

No. Most of our paints do not contain lead. Under Singapore Law, it states that all paints should not contain lead.

REFERRAL PROGRAM

Each customer that registers an account with us would have a unique account registration link for their referee to register an account with us.

For every successful job completion both the Referrer and Referee will get a $50 cash incentive (done via bank transfer).

CEILING/PARTITION

We have both soundproofed and non soundproof partition walls. You can select these options before you check out.

No, painting would be additional.

VINYL

Laminate wood flooring is a type of hard flooring manufactured from recycled wood that has a transparent wear layer on top to protect it from scratches. It has to be placed on a levelled surface, to ensure that the tiles do not warp. As it is made from real wood, it is not recommended to install laminate flooring in bathrooms or rooms that are exposed to high levels of moisture.

Vinyl flooring is manufactured from synthetic materials that realistically mimics the appearance of real wood. It is more durable and easy to maintain, as they are waterproof. It can be easily replaced when damaged. Vinyl floors provide the look and feel of wood floors without actually using wood. As such, vinyl flooring is usually recommended due to their higher durability and longer life.

 

We are using click vinyl tiles.

You would only need to hack if your flooring is made of tiles that have signs of hollow tiles. Otherwise, hacking is normally not required.

Yes, you can, so long as your flooring is even. In the event of uneven flooring, we would have to apply a layer of cement screed before installing vinyl tiles.

Not to worry, before installation, we would head down to your place to assess your flooring condition and take measurements.

Most vinyl floors do not need an underlay if the surface you are laying on is level and smooth.

No chemicals are needed. You can just mop your vinyl floor with water.

DECKING

Composite decking is made from a combination of plastic and wood fibers, manufactured to look like real wood decking. The components of composite decking often come from recycled materials. No preservative chemicals are used during manufacturing. Unlike timber wood decking, composite decking does not splinter and does not need to be varnished like wood.

Timber wood decking is made from a variety of soft and hard wood species, giving a natural rustic look.

 

Composite decking is known for its long life as the plastic protects the wood fibers.  Composite decking is not prone to rotting, decaying, or termite damage. It also would not fade or wear down from constant exposure to the sun.

Composite decks require very minimal maintenance. Regular clearing off any debris like leaves, dirt, and dust would do. We would advise customers to do a thorough cleaning at least twice a year using a brush, hose, and mild household cleaner. Do not use power washers as they can damage composite decks. Unlike wooden decks, composite decking doesn’t require staining, waterproofing, or sealing.

You can but we would not recommend you to.  If you do opt to paint or stain your composite deck, it will require regular maintenance, similar to the maintenance required for timber decks.

Yes, our composite decking is covered by a limited warranty for up to 10 years (for residential customers).

If a defect covered by this limited warranty is found within the warranty period and reported in writing promptly to Vertic Pte Ltd (“Vertic”) within a specific time frame from the date of purchase in accordance with the chart below, Vertic will replace the flooring (subject to stock availability of similar colour) and replace the defective area with labour costs as shown in the chart below:

Residential Limited Warranty

 

The limited warranty will cover up to a specific percentage (please refer to chart above) of the material and labour cost, provided the warranty claim is valid for the material. Full labour cost is chargeable for replacement work if the flooring is not covered under the material warranty terms and conditions.

a. Vertic warrants to the original purchaser (“Purchaser”) that, for the period of time set forth in the chart above, under normal use and service conditions, Vertic’s products (the “Product”):

(1) shall be free from material defects in workmanship and materials, and

(2) shall not split, splinter, rot or suffer structural damage from termites or  fungal decay.

b. Vertic does not warrant against and is not responsible for any condition attributable to:

(1) improper installation of Product and/or failure to abide by Vertic’s installation guidelines, including but not limited to improper gapping;

(2) use of Product beyond normal use and service conditions, or in an application not recommended by Vertic’s guidelines and local building codes;

(3) movement, distortion, collapse or settling of the ground or the supporting structure on which Product is installed;

(4) any act of God (such as flooding, hurricane, earthquake, lightning, etc.), environmental condition (such as air pollution, mold, mildew, etc.), staining from foreign substances (such as dirt, grease, oil, etc.), or normal weathering (defined as exposure to sunlight, weather and atmosphere which will cause any colored surface to gradually fade, chalk, or accumulate dirt or stains);

(5) variations or changes in color of Product;

(6) improper handling, storage, abuse or neglect of Product by Purchaser or third parties; or

(7) ordinary wear and tear.

CARPET

Most of our carpet tiles we sell on our site are 50cm x 50cm or 25cm x 100cm for planks.

This really depends on how large the area is and what it will be used for.

We would always recommend using carpet glue or carpet tape (least recommended) for all commercial applications or where members of the public will be walking over, as simply loose laying, unless in a temporary situation, would not be appropriate.

Yes, carpet glue is normally used for installation. However, for customers who prefer not to use glue, we can use carpet tape but do note that it would not be as strong. Thus, we would strongly advise customers to not use vacuum cleaners (only robot vacuum)  for cleaning.

No you do not need to if your flooring is even.

Be it cement or tiled flooring, yes we can install carpets on those. The only difference is that certain flooring can only use glue for installation. Carpet tape would not be an option for flooring that is shiny/coated.

Vacuum regularly to remove dust and dirt particles before they get below the surface of the pile. Vacuum at least once a week in light traffic areas, more often in active areas.

Spot cleaning – Clean spots and spills quickly with products specifically formulated for your carpet type.

Deep clean – Professionally deep clean your carpets every 12 to 18 months. You can engage our carpet cleaning services.

No, they are not. It is a common misconception that carpet tiles are waterproof.

Carpet tiles, like any carpet will fade in direct sunlight and dark colours would fade more obviously compared to lighter ones.

Yes, it is possible. We would add aluminium edgings on the ends to protect the carpet and mark out the steps.

No, we would not recommend you to do this as when old carpet warps, it will affect your new carpet.

Yes, so long as the glue can strongly adhere the carpet onto the surface.

https://www.carpettilesnextday.co.uk/blog/carpet-tile-faqs